☁️ Salesforce Service Cloud & API Demos

An introduction to the core concepts, roles, and architecture of the Service Cloud.

Interactive scenarios covering case management, knowledge bases, and customer interactions.

A guide to setting up queues, assignment rules, and automation for optimal performance.

Learn how to build dashboards and reports to track KPIs and team performance.

Explore complex topics like Entitlement Management, Milestones, and Omni-Channel routing.

A hands-on workbench for making GET and PATCH requests to the Salesforce API in a safe, simulated environment.

A simplified, role-aware, and scenario-driven glossary to clarify key Salesforce terminology.